Privacy Policy

Effective date: 17.01.2026

This Privacy Policy explains how the website thejourneykwantu.co.za, operated under the brand Lucky Fish (“we”, “us”, “our”), collects, uses, stores, and protects users’ personal data. By continuing to browse or use this website, you acknowledge that you have read and understood this Privacy Policy and agree to the data practices described herein, in accordance with applicable laws of South Africa.

1. Types of Data Collected

We may collect different types of personal and non-personal information when you interact with our website and services.

Personal identification details such as name and date of birth
Contact information such as email address
Account, login, and transaction-related information
Technical data including IP address, browser type, and device information

2. Purposes of Processing

The personal data we collect is processed for lawful and legitimate purposes related to the operation of our online casino services.

To create and manage user accounts
To verify identity and comply with legal obligations
To process transactions and provide customer support
To improve website functionality and user experience

3. Disclosure and Sharing with Third Parties

We may disclose personal data to third parties only where necessary and permitted by law.

Payment processors and financial institutions
Identity verification and compliance service providers
Regulatory, governmental, or law enforcement authorities when required

4. Cookies and Similar Technologies

We use cookies and similar technologies to ensure proper website functionality and to enhance user experience.

Essential cookies required for site operation
Analytical cookies to assess website performance
Functional cookies to remember user preferences

5. Security Measures

We apply appropriate technical and organisational measures to safeguard personal data against unauthorised access, disclosure, alteration, or destruction.

6. Retention Period

Personal data is retained only for as long as necessary to fulfil the purposes outlined in this Privacy Policy and to comply with legal and regulatory requirements.

7. User Rights Regarding Personal Data

Users in South Africa have specific rights in relation to their personal information under applicable data protection laws.

The right to access personal data held about them
The right to request correction or deletion of inaccurate data
The right to object to certain processing activities
The right to lodge a complaint with the relevant supervisory authority

8. Links to Other Websites

Our website may contain links to external websites that are not operated by us. We are not responsible for the privacy practices or content of such third-party websites.

9. Updates to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our data practices. Any updates will be published on this page and will take effect immediately.

10. Contact

If you have any questions or concerns regarding these Terms and Conditions, please contact us:

Email: [email protected]

Site web: thejourneykwantu.co.za