Responsible Gaming
Effective date: 17.01.2026
This Responsible Gaming page on the website thejourneykwantu.co.za explains the principles and measures applied by Lucky Fish to promote safe, balanced, and transparent gaming. Our objective is to ensure that gambling remains a form of entertainment and recreation, without negatively affecting personal, family, or financial wellbeing.
1. Commitment to Responsible Gaming
Lucky Fish is committed to providing a responsible gaming environment in line with applicable standards and regulations in South Africa. We actively promote awareness, transparency, and player protection across all our gaming services.
2. Gambling as Entertainment
Gambling should always be approached as a leisure activity rather than a way to generate income. Players are encouraged to maintain balance and control at all times.
- Play for enjoyment, not to recover losses
- Set a budget before playing and stick to it
- Only gamble with money you can afford to lose
- Take regular breaks during play
- Balance gambling with other leisure activities
3. Control and Self-Protection Tools
We offer a range of tools designed to help players manage their gaming activity responsibly.
- Deposit, loss, and wagering limits
- Session time reminders and cooling-off breaks
- Temporary or permanent self-exclusion options
4. Signs of Problematic Gambling
Problem gambling can develop gradually and may have serious consequences. Players should be aware of potential warning signs.
- Spending more time or money on gambling than intended
- Chasing losses or borrowing money to gamble
- Neglecting work, studies, or personal relationships
- Feeling stress, anxiety, or guilt related to gambling
5. Protection of Minors
Access to our services is strictly limited to individuals aged 18 and over. We apply verification procedures and encourage parents and guardians to use filtering tools to prevent minors from accessing gambling content.
6. Support and Seeking Help
If gambling is no longer enjoyable or begins to affect your wellbeing, we strongly encourage seeking professional support. Independent organisations and counselling services are available to provide confidential assistance to those in need.
7. Assistance and Contact
Our customer support team is available to assist players with responsible gaming tools, account limits, and self-exclusion settings, and to provide guidance on maintaining control over gaming activity.
Email: [email protected]
Site web: thejourneykwantu.co.za
We encourage all players to enjoy gaming responsibly and keep entertainment under control with Lucky Fish.